Tenant Payment Requirements

  • The rent
  • A refundable tenancy deposit capped at 5 weeks' rent where the annual rent is less than £50,000, or six weeks' rent where the total annual rent is £50,000 or above *
  • A refundable holding deposit (to reserve a property) of one weeks rent *
  • Payments to change the tenancy when requested by the tenant, £50 INC VAT
  • Payments associated with early termination of the tenancy, when requested by tenant
  • Payments in respect of utilities, communication services, TV licence and council tax
  • A default fee for late payment of rent and replacement of a lost key/security device, where under a tenancy agreement

*You may be liable for damage to the property at the end of the tenancy if the property is not returned to the landlord in a similar condition as when rented out, any damages can be claimed from your deposit.

*A holding fee will be retained where a tenant provides false or misleading information which we can reasonably consider when deciding to let a property - this can include a tenants behaviour in providing false or misleading information, failing a right to rent check, withdrawing from a property, failing all reasonable steps to enter into a tenancy agreement and the landlord or agent taking all reasonable steps to do so.


Redress Scheme 

Cray & Norton is a member of The Property Ombudsman Scheme.  Membership Number:D10128

Client Money Protection

Cray & Norton is a member of Client Money Protect.  Membership Number: CMP004438 



Free Market Appraisal

If you can't fill in the form,
please phone us on
Mayfair 020 3368 8201
Croydon 020 8655 0700