Service Questionnaire
Please note that fields marked with a (*) are mandatory
Full Name:
*
Email:
*
Are you a:
Please select
Seller
Landlord
Purchaser
Tenant
Other
Related Property address:
What were your main reasons
for choosing Cray and Norton?
(If more than one, please put in order)
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Approach and willingness of the staff
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Attractive office display
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Internet, which source?
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Location of office
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Opening hours
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Recommendation
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Yellow Pages
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Used previously
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For Sale / Sold Board
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Local newspaper, which one?
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Exhibition, which one?
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Advertising leaflet dropped through door
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General marketing and advertising
Other, please specifiy
What were your first
impressions of
Excellent
Good
OK
Poor
Window display
Office layout
Either office or phone
Excellent
Good
OK
Poor
Personnel / welcome
What were your first
impressions of our staff:
Excellent
Good
OK
Poor
Attitude / welcome
Business like approach
Understanding of
property value
What do you think of our
Literature/property details?
Excellent
Good
OK
Poor
Were we good at keeping
you informed?
Excellent
Good
OK
Poor
Pre offer accepted
Post offer accepted to completion
Did you use any other Cray and Norton Service?
If you were not informed of our
other departments, please tick
here
and move to next Question.
Excellent
Good
OK
Poor
Financial Services
Lettings and Management
Conveyancing
Home Information Packs
Removals
Other (please specify)
What is your overall impression of us?
Excellent
Good
OK
Poor
Would you use us again?
Yes
No
Please comment
Any other suggestions or comments
about our departments:
If you have been satisfied with our service,
please tell a friend or better still tell
us and we will contact them:
Name
Contact Details
Name
Contact Details
Name
Contact Details